Contact Us
If you need to reach Bitcoin Casinos, email [email protected]. That inbox goes to the editorial team behind the crypto casino rankings on this site, and it is the fastest way to flag a correction, ask about a payout or bonus term you don't understand, or tell us an operator has changed its withdrawal policy. We usually reply within two working days.
One thing to be clear about from the start: we are an independent comparison site, not a casino. We cannot access your account, release a withdrawal, unlock a bonus, reverse a bet or verify your identity. Those requests have to go to the operator's own support team. What we can do is explain how a site's terms read, point you to the right escalation route, and update our review when something material changes.
What to Email Us About
- Corrections. A bonus that no longer matches what we list, a coin that's been dropped, a withdrawal limit that's changed, a licence detail that looks wrong. Include a link or screenshot if you have one — it speeds things up.
- Payout experiences. Told a withdrawal was instant and then waited three days? Asked for documents on a site advertised as no-KYC? We want to hear it. Reader reports feed into how we weight payout speed.
- Review questions. If a write-up isn't clear on wagering requirements, confirmation times or state restrictions, ask and we'll explain.
- Commercial and partnership enquiries. Operators and affiliate managers should use the same address and say up front who they represent.
- Complaints about our content. Tone, accuracy, anything you think crosses a line.
What We Can't Help With
- Account access, closed accounts, frozen balances or KYC decisions at any casino.
- Getting round a geoblock, a state restriction or a verification check. We won't advise on that, and asking will get a short reply.
- Recovering funds sent to a wrong wallet address. On-chain transactions are final — no one can reverse them for you.
- Legal or tax advice. We can describe how things generally work; for your situation, speak to a qualified professional.
How We Handle Commercial Relationships
Some links on this site are affiliate links. If you open an account through one, we may earn a commission from the operator at no extra cost to you. That money funds the research — it does not buy a position in our rankings, and it does not stop us writing about slow payouts, heavy playthrough terms or vague licensing. If you think a review reads like an advert, say so in an email and we'll look at it again.
Our ratings are editorial judgments made by our team, not aggregated customer-review scores, and not the result of us depositing or gambling at these sites. Where we cite a withdrawal speed or a bonus figure, it comes from the operator's published terms as researched on the fact-check date shown on the page — operators change these without notice, so always read the current terms before you deposit.
Reaching the Casinos Themselves
Most of the crypto casinos we cover run 24/7 live chat inside the site, usually behind a support icon once you're logged in, with email as a backup. Live chat is generally the quicker route for a stuck withdrawal. When you contact them, have to hand the transaction hash of the deposit or withdrawal, the wallet address involved, the time and date, and the exact wording of any bonus you accepted. Disputes are won and lost on that detail.
Brief notes on three of the operators ranked on this site, and what tends to come up when readers write in about them:
BetPanda
Our highest-rated option, largely because it's built around fast on-chain cash-outs and a low-friction account setup rather than a huge front-loaded bonus. Its headline promotion is 10% weekly cashback, which is calculated on net losses over the week — cashback promotions like this are worth checking for a minimum qualifying loss and for whether the credit arrives as withdrawable balance or as a bonus with playthrough attached, since the two are very different. The limitation: a cashback-led offer gives new players far less upfront value than a large deposit match, so if you're comparing headline numbers it will look thin. Reader emails about BetPanda most often concern cashback calculation, so read that term before you assume a figure.
CoinPoker Casino
Sits second because it comes from a poker-first platform, which means the casino sits alongside a real cash-game and tournament ecosystem — relevant if you're in a state with no legal online poker and that's what you actually came for. The advertised welcome offer is a 150% match up to $2,000; as with any deposit match, the material questions are the playthrough multiple, the time limit on clearing it, the maximum bet allowed while a bonus is active, and which games contribute at what rate. Check those on the operator's promotions page before depositing. The drawback: a poker-led site generally has a narrower slots and live-dealer catalog than a pure casino, so pure slots players may find less depth here.
Cryptorino
Worth a look if you want both a large match and ongoing value, since it advertises a 100% match up to 1 BTC plus 10% weekly cashback. A bonus denominated in BTC rather than dollars carries a wrinkle readers often miss: the dollar value of your balance moves with the market while you're clearing wagering, which can work for or against you. Playing in a stablecoin such as USDT or USDC avoids that swing. The limitation: a headline "up to 1 BTC" figure is only reachable with a very large deposit, and the realistic value for a normal deposit is far smaller — the wagering requirement and eligible-game list decide whether it's worth taking at all.
Comparing the Offers on the Table
All bonuses below are as advertised by the operator and carry wagering requirements, time limits and eligibility conditions set by that site. Read them in full on the operator's own terms page; we list the headline only.
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| BetPanda | 10% weekly cashback | 10.0 |
| CoinPoker Casino | 150% welcome bonus up to $2,000 | 9.9 |
| Cryptorino | 100% match up to 1 BTC + 10% weekly cashback | 9.9 |
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.9 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.7 |
| Winna | Up to 60% rakeback & 25% instant cashback | 9.7 |
| Thrill | Up to 70% rakeback + 10% cashback | 9.7 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.7 |
| Wild.io | Up to 350% welcome package over first 3 deposits + 200 free spins | 9.6 |
| Vave | Up to 550 USDT bonus + up to €75 free bet + 5% cashback | 9.6 |
Money Questions We Get Most
Deposits and withdrawals at these sites are on-chain. You send crypto from a self-custody wallet or an exchange account to an address the casino generates for you; withdrawals go back the same way. There is no card, no bank transfer and no chargeback route. Commonly supported coins across the sites we cover include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC) and Dogecoin, with varying altcoin support beyond that — the exact list is per operator.
- Costs to take part. Casinos generally don't charge to deposit, but the blockchain does. Network and gas fees are paid to miners or validators, not to the site. BTC and ETH fees rise with congestion; LTC, DOGE and stablecoins on cheaper networks usually cost less to move.
- Confirmation times. A deposit credits after a set number of confirmations. That can be minutes on a fast chain and considerably longer on a busy one. "Instant withdrawal" in operator marketing normally means the site releases the payout automatically without manual review — the chain still has to confirm it, and the site may still pull an account for checks.
- Withdrawal limits. Most sites set per-transaction, daily or monthly caps, sometimes tied to VIP tier. Check these before you build a big balance, not after.
- Price volatility. If you hold BTC or ETH in a casino balance, its dollar value moves. Stablecoins such as USDT and USDC are the usual way to avoid that during play. Money you put into any casino can be lost in full; crypto adds a second layer of risk on top.
What These Sites Actually Offer
If your email is about where to find a particular kind of game, the catalogs on crypto casinos generally break down into a few groups. Slots from third-party studios such as Pragmatic Play and NetEnt make up the bulk, and these run on certified RNG software. Live dealer rooms — blackjack, roulette, baccarat, game shows — are streamed from studios including Evolution and need a steadier connection than slots do. Originals, or in-house games, are where crypto casinos differ most from regulated US operators: crash, dice, plinko and similar titles, often built as provably fair, meaning you can check each result against a seed pair after the round. Provably fair covers the individual game round; it isn't the same as a full third-party RNG audit of an entire library, and it says nothing about whether an operator pays out reliably.
Most of these operators also run a sportsbook alongside the casino, and several run poker. Those sections have their own bonuses, their own rollover terms and sometimes their own withdrawal handling, so a casino bonus generally won't clear on sports bets and vice versa. If you're writing to us about a promotion, tell us which product it sat under — it saves a round of emails.
Legal Standing, Eligibility and Age
You must be at least 18 to use the sites listed here, and 21 where the operator's own terms or your state's rules set that higher. Check the minimum stated on the casino before you register.
The crypto casinos we cover are offshore operators. They hold licences from jurisdictions such as Curaçao or Anjouan — not from any US regulator — and they are not overseen by the state gaming boards that license online casinos in places like New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island. Those regulated state operators don't run on crypto. For most US players, offshore crypto casinos therefore sit in a legal grey area: there is no federal legalization of online casino play, state law varies considerably, and some states are explicitly restrictive. Many offshore sites self-restrict certain states in their own terms. You are responsible for checking the law where you live, and for reading the operator's restricted-territories list. We don't advise on working around geoblocks, VPN terms or verification checks, and we won't answer emails asking us to.
US players are generally liable for tax on gambling winnings and on crypto gains. That is a general point, not advice — talk to a qualified tax professional about your own position. The same applies to any legal question: we can describe the landscape, not rule on your case.
Because these operators sit outside US regulation, the dispute routes and player protections you'd get from a state-licensed casino may not exist. Self-exclusion tools, deposit limits and complaint escalation vary a lot between offshore sites, and in some cases there is no independent body to appeal to at all. Our responsible gambling resources page covers the tools that are available and how to use them, and our terms and conditions set out how this site operates. You can read more about the team and our review process on the about us page.
Before You Write to Us
A useful email usually has four things in it: the casino's name, what happened with dates, what the site's support told you, and what you'd like us to do. If you're reporting a bonus problem, quote the exact term you're disputing. If it's a withdrawal, the transaction hash settles most questions in one step.
Gambling is entertainment that costs money, not a way to make it, and no coin, strategy or site removes the chance of losing what you stake. If it's stopping being fun, or you're betting to recover losses, step away and get support. The National Problem Gambling Helpline is available 24/7 on 1-800-GAMBLER. Offshore operators may not offer the same protections or self-exclusion options as state-regulated ones, so don't assume a safety net is there.
Otherwise — questions, corrections, complaints, tip-offs — the inbox is [email protected], and we read all of it.